I had the most interesting day today. Full of excitement and anticipation, as well as deep despair and an overwhelming desire to sit in a corner sucking my thumb. A small microcosm of life's extremes all rolled up and stuffed into one crazy hour this afternoon.
In my last post, I told you about ordering the BBQ smoker box and the Cuisinart ice cream maker. I've been checking my emails every day and tracking when they would arrive, and TODAY WAS THE DAY! I was giddy with excitement. When the UPS truck pulled up it was all I could do to keep myself from meeting the driver at the door. *Waggling eyebrows. How YOU doin'?* I stood out of sight until he drove away, and then flung open the front door and snatched my precious package inside. Hefted it around the corner into the kitchen. The smoker box came out first. It was awesome - just want we'll be wanting for our summer BBQs. On to the ice cream maker, which was inside another huge box. Opened that box up. More packaging. Got through that. Everything was wrapped in separate plastic bags and/or styrofoam packaging. GAH - this is going to take all day to unwrap!
Got the two separate freezer bowls free. The crank got unwrapped, as did the outside plastic thingy that goes over the freezer bowl. Now for the unit itself. It was encased in a large plastic bag that had been twisted at a certain point (to make it tight I thought) and then taped. I looked at the tape winding around the twisted plastic and thought the tape might just make me crazy trying to get it undone. And then I had a brilliant thought: I will just cut that twisted plastic off and the rest of the bag will loosen and lift right off. And so I did. Snip, snip. With my Williams Sonoma kitchen shears. Like butter.
And suddenly I was looking at the raw wires in a cord. In horror, I looked at the twisted plastic in my other hand and saw more raw wires sticking out of a cord. Sweet mother of huge boo boos - I had cut the cord in two!! I almost started crying. Right there with two cord ends in my hands. What to do, WHAT TO DO?? And how would I explain this latest burst of lunacy to L?
I ran upstairs and called Williams Sonoma. I sat on hold for 25 minutes. They were experiencing unusually long hold times, the message said. In desperation I started to order another ice cream maker online (they were on sale and the sale ended today), and then I saw it on the screen: ONLINE CHAT. I started a conversation with the online customer service rep, and when I told her the problem (i.e. the cord whackage) I asked her please not to laugh. She replied that she wasn't going to until I told her not to. Long story short, they are sending me another red ice cream maker. That's right - ANOTHER ONE. As in, no charge. I don't even have to send the ruined one back. The customer service rep's name was Karen. If that's not karma, I don't know what is.
I am stoked. I've never been treated so royally by anyone I've done business with, and I have to say that Williams Sonoma has won my loyalty. Forever. If I was ever tempted to sneak over to Sur La Table and sample their wares, that temptation is gone. I will look the other way as I pass their store in the mall. To make things even better - the gold at the end of the rainbow - Williams Sonoma is rushing my order out. I could kiss that whole company. Really and truly. I could be making ice cream by this time next week.
And what of the ruined unit? I took it over to my father in law, who is a whiz with all things electrical. He looked at it and said it would be easy to fix the cord, so they are now the proud owners of a new red Cuisinart ice cream maker. With a soon-to-be-fixed-cord. I like it when I can pay my good fortune forward. I like it even better when my crap fortune suddenly turns to gold like it did today. And the icing on the cake, the cherry on top, is that I gave Williams Sonoma's customer service department the best laugh they'd had all day. Today was all about customer service at it's best, and me right in the middle of it, basking in the glow of being a valued customer. It was sweet.
Next time I will let L open the box. Apparently the thought of ice cream gets me a little too excited.